Sofia FAQ
Everything you need to know about Sofia
Got questions about how our 24/7 AI host works, per-minute billing, or her native Mulberry integration? Find clear answers right here.
Phone Management & Pricing
You are only billed for the exact active conversation time Sofia spends speaking with callers ($0.30/min). There are no hidden fees, retainers, or charges for idle time.
Sofia answers instantly on the first ring, completely eliminating hold times and abandoned calls. If a caller hangs up immediately, you aren't charged.
Yes. Unlike a human host who can only handle one phone line at a time, Sofia can scale infinitely to answer dozens of simultaneous calls without ever putting a guest on hold.
Yes, Sofia features native bilingual support, allowing her to fluidly switch between English and French to accommodate diverse local diners.
For complex inquiries or special requests, Sofia can seamlessly warm-transfer or route the phone call directly to a manager or staff member on the floor.
Yes. Every conversation is transcribed and logged in your dashboard, allowing you to review call logs, customer sentiment, and reservation summaries at any time.
Mulberry Integration, Bundles & Onboarding
Sofia integrates natively with Mulberry in real-time. Every reservation, modification, or cancellation made over the phone updates live on Mulberry.
Every phone number, guest name, party size, and special dietary request gathered by Sofia is automatically logged into your Mulberry guest profile database.
Yes. By syncing with your Mulberry customer database, Sofia can greet returning regulars by name and reference their previous dining preferences.
You can easily select the bundle option from your billing dashboard to combine your reservation software and AI host while receiving an exclusive $20 monthly discount on your Mulberry subscription.
Setup is fast and straightforward. Our team maps out your rules, business hours, and FAQs, and connects your phone line directly to the platform with zero technical friction.
Ready to Let Sofia Handle the Rush?
Connect Sofia to your restaurant's phone lines today and experience seamless, risk-free per-minute AI call management.