The Sofia Workflow
From first ring to confirmed reservation.
Connecting Sofia to your phone lines and Mulberry system is seamless. Experience zero hold times, automated bookings, and total front-of-house calm instantly.
EFFORTLESS ONBOARDING
Go live in days, not weeks.
We handle the technical heavy lifting so you don't have to. Our team configures your voice agent, tests the logic, and ensures your phone lines are ready without missing a single guest call.
- Zero call downtime
- Bilingual voice training (French & English)
- Custom operational rule setup
01
Connect Your Line
Start by choosing how Sofia connects to your business. We can provision a brand new, dedicated local phone number for your restaurant, or you can seamlessly forward your existing business lines to Sofia, whether you need her to take over during the dinner rush, after closing, or 24/7.
02
Train Your AI
You are in full control of what Sofia knows. Using our straightforward configuration file, you provide the answers to your guests' most common questions. From daily specials and allergy protocols to parking details and dress codes, Sofia learns your exact operational rules instantly.
03
Sync Reservations
Sofia acts as a true digital host by communicating directly with your Mulberry reservation platform. She checks live availability and strictly enforces your party size and table turn limits ensuring she never double books your dining room.
04
Monitor Calls
Keep a pulse on your operations with your own dedicated client dashboard. You get total transparency into every interaction, allowing you to access real-time call logs, listen to audio recordings, and read full text transcripts. Track exactly how many reservations Sofia has booked and easily monitor her performance day to day.
Ready to Stop Missing Calls?
We'll train Sofia on your exact menu, hours, and operational rules. Upgrade your front-of-house with an intelligent voice agent in just a matter of days.