Sofia's Features
Never miss a call. Never miss a guest.
Your front-of-house assistant that never sleeps. Sofia manages incoming calls, answers custom questions, and books reservations instantly.
INTELLIGENT ASSISTANCE
Flawless customer service on every single call.
Empower your business with an AI that knows your business inside and out. Sofia naturally answers questions about your menu, hours, and parking, while intelligently routing complex inquiries right to your team.
- 24/7 Call Answering
- Smart Call Routing
24/7 AVAILABILITY
Never miss a potential customer call again.
Keep your business accessible around the clock. Sofia answers inquiries, provides information, and captures details instantly, even after hours or during your busiest rush.
- Round-The-Clock Coverage
- Instant Call Pickup
- Zero Hold Times
SMART CALL TRANSFERS
Route complex calls to the right team member.
Intelligent call handling that knows when to step aside. If a caller has unique requests or requires human assistance, Sofia transfers the call smoothly to the appropriate staff.
- Contextual Call Routing
- Seamless Hand-offs
- VIP Escalation Rules
BILINGUAL SUPPORT
Fluent in both English and French effortlessly.
Cater to diverse customer bases with natural bilingual capabilities. Sofia detects the caller's preferred language instantly and switches fluidly to deliver a localized experience.
- Instant Language Detection
- Native English & French
- Seamless Mid-Call Switching
DIRECT RESERVATIONS
Turn callers into confirmed bookings.
Convert phone calls into confirmed bookings instantly. Sofia books directly into Mulberry or seamlessly connects callers to the store team for live assistance.
- Direct Mulberry Booking
- Real-Time Slot Syncing
- Instant Confirmation SMS
CUSTOM KNOWLEDGE BASE
Tailored answers for your specific business.
Train Sofia on your exact business details. From operating hours and location guides to pricing structures and special offerings, she provides precise, accurate information on demand.
- Custom F&Q Scripting
- Detailed Campaign History
- Pre-built promotional templates
- English & French Targeting
NATURAL VOICE ENGINE
Human-like conversations that build trust.
Deliver a polished, professional brand image with ultra-realistic voice synthesis. Sofia speaks naturally with proper cadence, pacing, and warmth to put every caller at ease.
- Ultra-Realistic Tone
- Natural Conversational Flow
- Adjustable Pacing
- Professional Persona
Ready to Let AI Handle Your Calls?
Discover how Sofia answers inquiries, books reservations directly into Mulberry, and keeps your phones covered 24/7.