Systèmes Kentro Inc. — Privacy Policy

Systèmes Kentro Inc. ("Kentro") is a Quebec-based technology company building AI-powered products for the restaurant and hospitality industry. Our products are:

• Yasna — AI voice ordering system
• Mulberry — Restaurant reservation and management platform
• Sofia — AI host and information assistant

Kentro acts as a third-party technology service provider to restaurant operators. The restaurant you are interacting with is the primary data controller responsible for your personal information. Kentro processes data on their behalf under a service agreement.

• Order fulfillment (Yasna)
• Reservation management (Mulberry)
• Quality assurance (all products)
• Service improvement (Yasna, Mulberry)
• Customer history and preferences (Yasna, Mulberry)

We never sell your personal information to any third party.

Your restaurant operator

• To fulfill your order or reservation

Retell AI

• Call processing and recording storage
• Applies to Yasna and Sofia

Tamio POS Systems

• Order delivery to restaurant point-of-sale
• Applies to Yasna only

No other third parties receive your data.

Yasna

• Call recordings: per Retell AI retention policy
• Order and contact data: 24 months

Mulberry

• Call and session recordings: per Retell AI retention policy
• Reservation and contact data: 24 months

Sofia

• Sofia does not independently collect or retain personal information for its own purposes.
  However:
  → Calls handled by Sofia may be recorded by our telephony provider (Retell AI) for quality assurance and service improvement. Recordings are retained for 90 days.
  → If the restaurant also uses Mulberry, Sofia may reference guest data already collected through Mulberry (name, phone number, email, reservation history) to personalize the interaction. In that case the data collection and retention terms described under Mulberry apply. All data securely deleted after retention period.

All data securely deleted after retention period.

Calls handled by Yasna, Mulberry, and Sofia may be recorded. You will be informed at the start of each interaction. Recordings are used for order processing, reservation management, quality assurance, and service improvement only.

We respect your rights under all applicable privacy laws regardless of where you are located.

Quebec residents — Law 25

• Right to know what information we hold
• Right to access your information
• Right to correct inaccurate information
• Right to request deletion
• Right to withdraw consent
• Right to be informed of data breaches
• Lodge complaints with the CAI at cai.gouv.qc.ca

Canadian residents — PIPEDA

• Right to access your personal information
• Right to challenge accuracy
• Right to withdrawal of consent
• Lodge complaints with the OPC at priv.gc.ca

California residents — CCPA

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell data)
• Right to non-discrimination
• Submit requests at privacy@kentro.ca

European residents — GDPR

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Right to lodge complaints with your local Data Protection Authority (DPA)
• Legal basis for processing: legitimate interest and contract performance

All users

Contact us at info@kentroflow.io to exercise any right. We respond within 30 days.

All data is transmitted using encrypted connections (HTTPS/TLS). Our service providers maintain industry-standard security including SOC2 compliance. We conduct regular security reviews of our systems and third-party integrations.

Kentro is based in Quebec, Canada. Data may be processed in Canada, the United States, or other countries where our service providers operate. Where required by law we implement appropriate safeguards including standard contractual clauses for transfers outside the EEA.

Our services are not directed at children under 13 (or 16 in the EU). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information contact us immediately at info@kentroflow.io.

We may update this policy as our products and legal obligations evolve. Material changes will be posted here with an updated date. Continued use of any Kentro-powered service constitutes acceptance of the updated policy.

Systèmes Kentro Inc.
Quebec, Canada
info@kentroflow.io